The common view of customer service is one focused on reaction. A customer buys something, has a problem, issue or question—either during the sales process …
Business people, not to mention the public on a global basis, are getting increasingly excited, as well as concerned, about the potential of artificial intelligence …
Everyone is accustomed to the traditional dynamic of sales. A customer desires something and, from there, someone else sells them a product or service to …
What comes to mind when you hear the term “disrupt”? Does it suggest chaos, lack of direction or other unsettling events? Or do you see it …
