American music icon and Nobel prize laureate Bob Dylan, famously sang, “The times they are a-changin’.” That may have been the case in the past, …
The common view of customer service is one focused on reaction. A customer buys something, has a problem, issue or question—either during the sales process …
What comes to mind when you hear the term “disrupt”? Does it suggest chaos, lack of direction or other unsettling events? Or do you see it …
Being anticipatory can mean many things. In some cases, it’s about identifying opportunities for major disruptions that you yourself can introduce (think Uber, Kickstarter and …
