A great example of being anticipatory is ice hockey great Wayne Gretzky, who once said that the secret to his extraordinary career was skating to …
In another blog entry, I discussed the essential value of encouraging innovation on an organization-wide scale. To help achieve that, I addressed varied ways to …
American music icon and Nobel prize laureate Bob Dylan, famously sang, “The times they are a-changin’.” That may have been the case in the past, …
The common view of customer service is one focused on reaction. A customer buys something, has a problem, issue or question—either during the sales process …
