These days, “talking about our relationship” means more than it used to. Now, it spells game-changing opportunity. For many, an organization’s relationship with its customers …
In a way, the exponential growth of machine-to-machine communications and connected sensors, what we call Internet of Things (IoT), is rapidly becoming an example of …
In past articles, I have written about how Amazon is a great example of a large Anticipatory Organization. Rather than focusing on agility—reacting faster than …
A quote often attributed to Oscar Wilde urges people to be themselves because everyone else is taken. In a way, that bit of wisdom certainly applies …
