In a way, customer service and the principles behind it are timeless. A business builds a product or offers a service, consumers have questions, complaints, …
For many consumers, the concept of “customer service” is frustrating to the point of humor. Even with the many advancements in digital technology today, consumers …
Everyone is accustomed to the traditional dynamic of sales. A customer desires something and, from there, someone else sells them a product or service to …
The robots are coming! That well-worn phrase used both in fiction and serious journalism encapsulates a fear that many share—that machines of all sorts are poised …
