Technology and the disruptions it causes are a Hard Trend future certainty, in that it will continue to upend industry after industry without prejudice. There …
You read that headline right: everything does suck! And in this article, I’m going to give you the solid reasons why this makes me both …
In a way, customer service and the principles behind it are timeless. A business builds a product or offers a service, consumers have questions, complaints, …
Between fact-checkers and Yelpers, the Information Age is laden with a visual archive of how customers and clients perceive products, services, or even your organizational …
