In my 1993 book Technotrends, I said that trust is the glue that holds the net-enabled knowledge economy together. Admittedly, 1993 was prior to the …
For many consumers, the concept of “customer service” is frustrating to the point of humor. Even with the many advancements in digital technology today, consumers …
Between fact-checkers and Yelpers, the Information Age is laden with a visual archive of how customers and clients perceive products, services, or even your organizational …
This growing lack of trust can have serious consequences as we try to reverse the economic meltdown as a result of the global pandemic and …
